Last updated: September 6, 2026

BY CLICKING “I AGREE,” CHECKING A RELATED BOX TO SIGNIFY YOUR
ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED
THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMATIVELY
ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU
HAVE READ, ACCEPTED, AND AGREED TO BEBOUND BY THIS AGREEMENT. IF YOU
DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT CREATE AN
ACCOUNT OR USE THE SERVICE. YOU HEREBY GRANT AGENCY AUTHORITY TO
ANY PARTY WHO CLICKS ON THE “I AGREE”BUTTON OR OTHERWISE INDICATES
ACCEPTANCE TO THESE TERMS AND CONDITIONS ON YOURBEHALF.

ARBITRATION NOTICE: YOU AGREE THAT DISPUTESBETWEEN YOU AND US OR
YOU AND THE MEDICAL GROUPS OR PROVIDERS ARISING OUT OF OR RELATED
TO THESE TERMS AND CONDITIONS OR THE SERVICE WILLBE RESOLVED BY
BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHTS TO A JURY
TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE
ARBITRATION, AS FURTHER SET FORTH BELOW.

IF YOU HAVE A MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE
IMMEDIATELY OR DIAL 911. THE SERVICE IS NOT APPROPRIATE FOR ALL
MEDICAL CONDITIONS OR CONCERNS.

OrderlyScripts LLC (“OrderlyScripts,” “we,” or “us”) operates the website located at orderlyscripts.com and any related subdomains or applications (collectively, the “Platform”).

OrderlyScripts provides access to a telehealth-enabled care coordination
service that allows individuals to initiate a virtual clinical evaluation while physically
present at a participating retail pharmacy. Users complete a condition-specific
questionnaire and may be evaluated by a licensed healthcare providerthrough
one of our affiliated medical groups.

Iftreatmentis deemed appropriate, prescriptions may be transmitted to a
pharmacy for fulfillment. OrderlyScripts does not dispense medications.

We make available access to healthcare services provided by independent
medical groups and licensed healthcare professionals (“Providers”) who deliver
medical services through the Platform (collectively,the “Medical Groups”).

OrderlyScripts is not a healthcare provider and does not practice medicine. We
do not control or interfere with the professional judgment of Providers. Any
medical care you receive is provided solely by the Medical Group and its Providers.

By using the Service, you may enter into a provider-patientrelationship with a
Medical Group and/or Provider, but you are not entering into a doctor-patient
relationship with OrderlyScripts.

Healthcare services accessed through the Platform are provided on a direct-pay
basis unless otherwise stated. OrderlyScripts does not guarantee that any
services or prescriptions are covered by insurance, and you are responsible for
understanding your financial obligations with respectto services received and
prescriptions filled.

Certain treatments available through the Platform may require a valid prescription
issued by a licensed Provider. If a prescription is issued, it may be transmitted to a
pharmacy selected for fulfillment.

Pharmacies are independentthird parties responsible for medication dispensing,
pricing, insurance processing (if applicable), and fulfillment. OrderlyScripts does
not dispense medications and does not control pharmacy services.

Laboratory services may be offered through third-party partners. If ordered by a
Provider, such services are fulfilled by independentlaboratories. OrderlyScripts
does not operate laboratory facilities.

The Service is available only to individuals who are atleast18 years of age and
located in states where participating Medical Groups and Providers are licensed to
practice.

Telehealth involves the delivery of healthcare services using electronic
communications.Before receiving care, you will be required to review and agree
to an informed consentregarding telehealth services.

Please review our Privacy Policy for information about how we collect, use, and
protect your information. Questions may be directed to:
support@orderlyscripts.com​​​​​​​

You agree to provide accurate and complete information and to maintain the
confidentiality of your login credentials. Notify us immediately of unauthorized use
of your account.

You agree notto misuse the Service, violate laws, impersonate others, upload
malicious code, or interfere with the platform’s operation.

Medical services are provided by independent Medical Groups and Providers.
Pharmacy and laboratory services are provided by independentthird parties.
OrderlyScripts is notresponsible fortheir services, actions, or outcomes.

Transactions made through the Platform are processed using third-party payment
processors. OrderlyScripts does not store full payment card information.

The consultfee is charged when you submit your intake through the Platform. It
pays for a Provider’s clinical review of your submitted intake and is not a payment
for a prescription, a particular treatment, or any particular outcome. The current
consultfee is displayed on the Platform before you submit payment.

We will refund the consultfee in full if we confirm that you were charged but your
intake was not successfully submitted to a Provider,that you were charged more
than once for the same visit, orthat a technical error on the Platform prevented
your intake from being submitted or prevented a prescription issued during your
visitfrom being delivered to the pharmacy designated for your visit. In the case of
a technical error, we will first attemptto correctthe error, including by re-sending
the prescription to the designated pharmacy, and will issue a refund only ifthe
error cannot be corrected.

Once your intake has been successfully submitted to a Provider, the consult fee is
non-refundable except as described above. This includes when the Provider
determines thattreatmentis not clinically appropriate or recommends a different
treatmentthan the one you requested, when you decide to cancel or no longer
wish to proceed after submitting your intake, and when you do not pick up a
prescription from the pharmacy.

Medications are dispensed and billed by independent pharmacies.
OrderlyScripts does not charge for medications and cannot refund medication
costs. Questions about medication pricing, insurance, or returns must be
directed to the dispensing pharmacy. We do not offer partial refunds, account
credits, or price adjustments on the consultfee.

To request a refund, email support@orderlyscripts.com within 2 business days
of the charge with the name phone number and email address
used for your visit and the date ofthe charge. Supportis available Monday through
Friday, 9:30 AM to 5:30 PM Eastern Time; requests received outside those hours
are handled the next business day. Approved refunds are issued to the original
payment method and typically appear within 5 to 10 business days, depending on
your bank or card issuer. We will notify you by email once a refund has been issued.

Nothing in this Refund Policy limits any right you may have under applicable law
that cannot be waived by contract.

We may suspend or terminate access to the Service for violations ofthese Terms
or misuse ofthe platform.

THE SERVICE IS PROVIDED “AS IS.” WE MAKE NO WARRANTIES REGARDING
ACCURACY, AVAILABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORDERLYSCRIPTS IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

You agree to indemnify and hold OrderlyScripts harmless from claims arising from
misuse ofthe Service.

You consent to receive communications electronically via email or SMS.

All disputes will be resolved through binding individual arbitration under AAA
rules. Class actions are waived.

These Terms are governed by the laws of the State of Delaware.

For support, legal, or privacy questions:
​​​​​​​
support@orderlyscripts.com